Flawless Vape Shop is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations regarding electronic cigarettes and vaping products.

Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. If the return of your package incurred any types of return fees or duty fees, those charges will be deducted from your refund for the returned items.

All products sold are listed in US Dollars and will not be automatically converted into your local currency. Flawless Vape Shop is not responsible for any conversion fees associated with international orders.

Please note that all international shipping delivery time varies based on location. Unfortunately, we do not have an estimated time of arrival due to instances of customs and importation delays.

For Priority International shipments, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country (If you have not received any update, please contact your local customs agency).

Late Shipments

Due to high volumes of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Flawless Vape Shop and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us. 

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
https://www.usps.com/help/welcome.htm

Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transit locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS.

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of Flawless Vape Shop, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Flawless Vape Shop strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Flawless Vape Shop is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

How are replacement parts shipped?
All replacement shipments and warranty shipments are shipped using USPS First Class Mail.

Have more questions or concerns? Please Contact us.

Returns Policy

You may return most new, unopened items within 24 hours of delivery for store credit or exact replacement of product only if you received a defective, DOA or incorrect product. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or DOA item).

If your product is defective, you may be able to return it for an exchange. Items that show signs of wear or use may not be returned. Atomizers of any type, Cartomizers, and discounted items may not be returned unless Dead On Arrival (DOA) and customer must notify us of DOA hardware within 24 hrs of receiving shipment to qualify for exchange.  E-Liquid cannot be returned or exchanged.  

• Shipping charges are not refunded unless product is being returned due to our error.
• Returns are handled on a case-by-case basis and authorized at our discretion.
• Non-defective returns are subject to a 20% restocking fee.

How To Start Return Process 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.

We will notify you via e-mail once we've received the above return request.

After we receive your return request we will let you know what we need you to do.

If applicable we will contact you and provide you a shipping address to return the item.

NO WARRANTY ON E-LIQUID

All E-Liquid orders are custom filled during the order fulfillment process.  Therefore, once your E-Liquid order has been filled, the purchase is complete and cannot be returned or refunded even if it has not been shipped from our facility or received the customer. Also, due to the consumable nature of these products and the inability to reuse or resell once they have left our facility, returns or refunds are not allowed for any type of eliquid ordered.

30 DAY REPLACEMENT WARRANTY FOR CHARGERS AND MOD DEVICES ONLY

If product failure or defect occurs within 30 days of product being delivered to the shipping address on the order, the customer should fill out a return request on our website as noted under second paragraph "How To Start Returns Process". If return request or other notification is not received within 30 days, customer will not qualify for product replacement regardless of when product failed or was found to be defective. In order to qualify for product replacement customer may also be required to return the defective product at their own expense before the replacement is shipped out. Once we receive the product and it is determined to have failed or is defective, a replacement will be sent out at our expense or a store credit for the full purchase price of the product will be applied to the customer's account if preferred by customer or if product is no longer in stock or otherwise available. We will not be responsible for and will not replace or refund items that were destroyed or damaged due to user error, modification, or mishandling.

INCORRECT ORDERS

Flawless Vape Shop is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or are unsure regarding a product or it's function or compatibility please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.

If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package.  We will certainly fix any mistakes that we have made, but we must be notified in a timely manner.

Other Warranties

All other warranties and exchanges will be handled on a case by case basis and are subject to our determination. To the fullest extent permissible pursuant to applicable law, Flawless Vape Shop disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant ability and fitness for a particular purpose and non-infringement. Flawless Vape Shop does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Flawless Vape Shop does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.